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About Us

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Our History

Important Dates

1980
Community Alternatives, Inc. (CAI) was founded
1983
CAI added vocational and residential services
2005
CAI expanded into NC and started adding recovery based substance abuse services in North Carolina

Corporate Headquarters

410 N Center Dr, Norfolk VA 23502

Organization Type

CAI is a 501-c3 non-profit organization

Organization Size

CAI employs between 300 and 400 people

Industry and Services

As a non-profit we have remained agile, which has enabled us to provide services that meet the needs of the community, such as:

  • Substance Use Treatment 
  • Intellectual/Developmental Disability Services
  • Tailored Care Management
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Leadership

Vincent Gallo

Chief Executive Officer

Natalia Cuervo

Chief Financial Officer
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Natalia's journey began at CAI when she joined the finance team 10 years ago in an entry-level role, and then ascended through multiple roles within the Finance department. Starting at an entry-level position in the finance department, Natalia built a comprehensive understanding of the company's financial ecosystem from the ground up.

Today, as the VP of Finance, Natalia is responsible for overseeing the company's financial planning, budgeting, accounting operations, and ensuring regulatory compliance. She is particularly proud of her career trajectory within the organization and she loves sharing the lessons she has learned along the way. Her goal is to show emerging talent that with dedication and a curious mindset, anything is possible here. Natalia is passionate about mentorship and building high-performing teams.

Natalia holds a Bachelor's degree in Business Administration and she is also certified as an accountant Specialist. She is known for their collaborative leadership style and commitment to mentoring a high-performing finance team.

Vassanthi I. Griffis, MBA

Vice President of Business Development
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Vassanthi (Vassi) Griffis is a dynamic business development and marketing executive with more than 15 years of experience driving strategic growth, brand visibility, and partnership expansion across healthcare and human services sectors. As Vice President of Business Development at Community Alternatives, Inc., she leads initiatives that strengthen organizational presence, expand referral networks, and enhance profitability through data-driven strategies.

Her leadership has consistently delivered measurable results—achieving referral growth of up to 90%, expanding market reach across multiple states, and increasing recruitment and brand engagement by over 50%. Previously, she served as Director of Business Development at Hallmark Youthcare and held key roles with New Hope Carolinas and Childhelp, where she advanced business operations and developed innovative outreach programs addressing emerging community needs.

Vassi holds an MBA from Frostburg State University and a Bachelor’s in Psychology from the University of Maryland. She is an active leader in several statewide associations, including serving as President of the Northern Virginia Coalition of Private Providers Association (NOVACO-PPA). Known for her collaborative leadership style and passion for service, Vassi continues to champion initiatives that empower organizations, strengthen partnerships, and make a lasting impact in the community.

Melinda Baker-Morris

Vice President of Virginia Programs
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Melinda Baker-Morris is an accomplished nonprofit and healthcare executive with more than two decades of experience leading large-scale programs and organizations serving individuals with disabilities, behavioral health needs, and vulnerable populations. As Vice President of Virginia Programs for Community Alternatives, Inc., she oversees a comprehensive portfolio of residential, employment, and community-based services across the Commonwealth—managing up to 400 employees, 20 facilities, and a multimillion- dollar operating budget.

A dynamic and visionary leader, Melinda is recognized for aligning mission-driven values with operational excellence. She has directed multimillion-dollar government contracts and community living programs, guided compliance with complex regulatory systems including DBHDS, HCBS, DMAS, CARF, and OSHA, and spearheaded initiatives that expand access, quality, and sustainability in human services delivery. Her leadership has produced measurable improvements in service outcomes, fiscal accountability, and workforce engagement.

Before her current role, Melinda served as Vice President of Business Development for The National Counseling Group, where she assisted with the development of new state-wide offices, developed specialized therapeutic foster care programs, and expanded agency services across eighteen Virginia locations. She has also held key leadership roles at Alternative Behavioral Services Inc., First Hospital Health System, and ValueOptions, where she advanced innovations in quality management, admissions, and electronic health record processes.

Melinda’s career reflects a deep commitment to ethical governance, collaboration, and social impact. She has worked directly with state officials and legislators—including the Virginia General Assembly and Governor’s Office—to design and implement programs that support individuals with co-occurring disorders, homelessness, and prisoner re-entry challenges. She was instrumental in creating a statewide initiative providing luggage and dignity for children in foster care.

A licensed practical nurse and Certified Scrum Master, Melinda combines clinical insight with strategic acumen. Her leadership philosophy centers on continuous improvement, inclusive culture, and data-informed decision-making. She previously served as a Board Member for the Norfolk Community and Policy Management Team and has been active on multiple human rights and policy advisory committees throughout her career. Melinda earned her Bachelor of Science in Interdisciplinary Studies with a minor in Public Service from Old Dominion University and is currently pursuing her Master of Public Administration at the same institution, further strengthening her expertise in ethical leadership, organizational strategy, and public sector governance.

Misty Fulk, M.Ed

Vice President of Quality & Service Integration
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Misty Fulk is a dynamic and compassionate professional with 30 plus years of experience in community-based programming. She has worked in, developed, implemented and managed public health programs across North Carolina. Misty has exceptional skills in planning, coordinating, budgeting/billing and evaluating substance use programming.

As Vice President of Quality and Service Integration she demonstrates her strong leadership skills in meeting regulatory requirements and maintaining compliance with various payers, state, accrediting bodies and federal regulations. As a seasoned leader, she excels in problem solving, creating efficiencies, improving agency outcomes and policy development.

Misty holds a Master’s of Education from the University of North Carolina at Greensboro and a Bachelor’s of Science in Public Health from the University of North Carolina. She has acquired a wealth of knowledge by working in a variety of settings that include government, hospitals and non-profits. She has sat on various committees throughout the state lending her expertise in addressing various public health issues.

Marlo Calloway, SHRM-CP/PHR

Director of Human Resources
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Marlo Thomas-Calloway is a respected collaborator and strategic leader in the human resources community, bringing over 22 years of comprehensive experience across higher education, municipal and state government, federal agencies, disability non profit organizations and community service boards. Her expertise spans employee relations, benefits administration, payroll operations,recruitment and talent acquisition, and training and development.

Guided by her professional motto — Develop, Direct, and Connect — Marlo is committed to building supportive, high-performing workplaces where employees are empowered to thrive.

She earned her Master of Science in Human Resource Management from Troy University and a Bachelor of Business Administration with a concentration in Human Resources and a minor in Finance from Strayer University.

Marlo has invested more than 18 years in advancing the HR profession, serving in key leadership roles with Hampton Roads SHRM and the SEVA Association of Talent Development (ATD). Her commitment to community service includes her role as Board President of the YWCA Peninsula and as Chapter President of the Hampton Roads National Association of Professional Women.

Her passion for Human Resource Development drives her mission to cultivate work environments where people grow, leaders excel, and organizations achieve lasting success.

Dean Edwards

Director of IT
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Dean Edwards is a seasoned Information Technology Director with over 20 years of experience leading technology operations, strategy, and innovation. Since joining the Charlotte, North Carolina, area in 1989, Dean has built a distinguished career overseeing enterprise IT systems, guiding strategic initiatives, and partnering closely with executive leadership and boards of directors to align technology solutions with organizational goals.

Throughout his career, Dean has demonstrated a commitment to excellence, operational efficiency, and innovation, ensuring that IT infrastructure and services support both immediate needs and long-term growth. His expertise encompasses infrastructure management, cybersecurity, project leadership, and technology strategy development.

A long-standing member of the Christian Church, Dean has also contributed to his community through choir and praise ministry, reflecting his dedication, teamwork, and values-driven approach to leadership. Earlier in life, he participated in community theater, cultivating creativity and collaboration skills that continue to inform his professional work.
Dean’s leadership combines technical expertise, strategic vision, and a commitment to fostering an environment of quality, reliability, and innovation.

Board of Directors

Board Members Fiscal Year 2024

  • William Dewes,President
  • Regina Artz,Secretary
  • Regina Stowe,Director
  • The Board of Directors for Community Alternatives Inc. is a group of volunteer, non-compensated individuals who are committed to the organization's mission and vision. Board members are nominated by community members, CAI staff, other current or past board members and community stakeholders. They are elected by a majority vote of the board.

We Care for Everyone, No Exceptions

Non-Discrimination Policy

We provide services regardless of race, color, sex, national origin, disability, religion, sexual orientation, or ability to pay. You deserve compassionate care, period.

Your Rights

You have the right to ask questions, understand your services, and stay informed about policies that affect you. We're here to advocate for you and with you.
about us

Questions

Do you accept insurance and Medicaid?

Yes, we accept Medicaid, private insurance, Medicare, and offer payment assistance for those who qualify. We will never deny services based on inability to pay.

Is my information confidential?

Absolutely. Your privacy is protected by federal confidentiality regulations and HIPAA. We take your privacy seriously and only share information with your explicit consent or as required by law.

What ages do you serve?

We serve adults 18 years and older. Our programs are specifically designed for adult populations with different needs across our Virginia and North Carolina locations.

How do I get started?

Simply call us to discuss your needs or those of your loved one. We'll answer your questions, explain our services, and help determine if our programs are the right fit.

Proudly Serving Communities Across Virginia and North Carolina

Community Alternatives has been a trusted partner in Virginia and North Carolina for over 45 years. We operate multiple locations to ensure accessible, quality care for the communities we serve.
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